FAQS

If you have any questions or need assistance, please feel free to contact us via email. As we currently provide support through email only, kindly send us your query and our team will respond as soon as possible.

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Need Help?

If you have any questions or need assistance, please feel free to contact us via email. As we currently provide support through email only, kindly send us your query and our team will respond as soon as possible.

Pre Sale Questions

You can reach out to us via e-mail by accessing the “contact us tab” on the site and we will work directly with you to obtain what you need.

We offer six species of wood to choose from:

1/ Cherry – A durable prized hardwood known for its rich color. Cherry starts with light pinkish hue to a rich reddish-brown color giving an elegant appearance that adds character to each piece.

2/ Birch – Durable wood ranging from light to reddish brown. It has a fine, uniform grain ranging from plain to ornate. It is moderately heavy for its size making it an excellent choice.

3/ Sapele – A durable, attractive hardwood known for its rich reddish-brown color, interlocking grain patterns. It ranges from golden to dark reddish-brown, gold, or bronze depending on the light.

4/ Alder – A versatile lightweight hardwood known for its smooth texture, straight grain. It is light brown with yellow ot red undertones with a straight and can exhibit knots and mineral streaks.

5/ Pine – A versatile, lightweight softwood known for its workability. Pine exhibits a light color with visible knots that add a rustic charm. The straight grain allows for even staining although knots may absorb stains differently.

Pine has either “Early American” or “Provincial stain”, with a coating of Polyurethane. Both stains are dark in nature. All other species left natural (no stain) with a coating of Polyurethane.

We offer a 30-day return policy. Items must be in its original packaging as received and in its original condition. Please check our return policy.

You can reach our customer support team via email at A- You can reach our customer support team via email at (new email@XXX.com)..

Yes, please check our shipping policy for more details.

Once your order has shipped, you will receive a tracking number via e-mail to monitor your shipment.

We accept all major credit cards and PayPal.